What Do I Do If I Have an Issue with My Booking?

If you encounter any issues with your booking on Alleysa, follow these steps:

Contact Your Host: Reach out to the host directly for immediate assistance. They can help address issues related to the property, amenities, or check-in procedures.
Check Your Booking Details: Review your booking confirmation and details to ensure everything is correct and as expected.
Contact Alleysa Customer Support: If the issue is unresolved after contacting the host, get in touch with Alleysa’s Customer Support for further assistance. You can reach them through our support channels available on the website or app.
Provide Details: When contacting support, provide detailed information about the issue, including any relevant booking reference numbers, messages with the host, and photos if applicable.

We are here to help resolve any problems and ensure you have a smooth and enjoyable experience.