How do I cancel my booking?

To cancel a reservation on Alleysa, follow these steps:
Sign In: Log in to your Alleysa account on either the desktop site or mobile app.
Access Your Booking: Navigate to the “Bookings” section.
Select Reservation: Choose the reservation you wish to cancel from the list of your bookings.
Review Cancellation Policy: Before proceeding, review the property’s cancellation policy to understand the terms and any potential fees or refunds. Each host may have different policies regarding cancellations.
Initiate Cancellation: Click on “Cancel” or a similar option in the Trip Details section.
Confirm Cancellation: Follow the prompts to confirm the cancellation of your reservation.

Refund Policy

Full Refund: If you cancel within the allowed period specified by the host’s cancellation policy, you may be eligible for a full refund.
No Refund: Cancellations made after the reservation start date are generally non-refundable.
Host’s Policy: Refunds are subject to the host’s specific cancellation policy, which you agreed to at the time of booking. Ensure to check the details provided in the policy for exact refund amounts and conditions.

If you need assistance or have any questions about the cancellation process or your refund, please contact Alleysa Customer Support for help.