What should I do if I encounter any issues with the property during my stay?

If you encounter any issues with the property during your stay, follow these steps:
Contact Your Host: Use the messaging feature in your Alleysa account to inform your Host about the problem. Provide clear details about the issue and any immediate concerns.
Document the Issue: Take photos or videos of the problem if possible. This can help in communicating the issue to your Host and, if necessary, to Alleysa’s support team.
Check the Rental Details: Review the rental agreement or property details for any instructions or contacts for handling maintenance issues.
Reach Out to Customer Support: If you’re unable to resolve the issue with your Host or need further assistance, contact Alleysa’s Customer Support. Provide them with all relevant information, including any communication with your Host.
Follow Up: Monitor the situation to ensure that the issue is addressed promptly and to keep track of any ongoing concerns.
Taking these steps will help ensure that any issues are resolved efficiently and that your stay is as comfortable as possible.