How can I address any issues with the cleanliness or condition of the property during my stay?

If you encounter issues with the cleanliness or condition of the property during your stay, here’s what you should do:
Document the Problem: Take photos or videos of any cleanliness or condition issues to provide evidence when communicating with your Host or Alleysa.
Contact Your Host: Use the messaging feature in your Alleysa account to report the problem to your Host. Clearly describe the issue and share any evidence you’ve gathered.
Review the Property’s Cleaning Policy: Check your rental agreement or property details to understand the expected cleanliness standards and any procedures for addressing such issues.
Request Resolution: Ask your Host for a solution, such as additional cleaning services or repairs, and discuss any adjustments or compensation if needed.
Involve Customer Support: If the issue is not resolved satisfactorily by the Host, contact Alleysa’s Customer Support for further assistance and to report the issue.
Follow Up: Ensure the problem is addressed and resolved promptly. Keep records of all communications and any actions taken.