How should I handle a guest no-show on alleysa?

Report a guest as a no-show if they don’t arrive within 12 hours of the scheduled trip start.

Contact the guest via alleysa messaging and inform them you plan to report them as a no-show. Allow them 15 minutes to respond.
Report the guest as a no-show no earlier than 30 minutes after the scheduled trip start if:
The guest doesn’t respond within 15 minutes.
The guest responds, but you’re unable to wait; you must still give them the full 15 minutes of wait time.
Other No-Show Circumstances: Report a no-show if:
The guest arrives without a license or with an invalid license.
The primary guest sends an approved or unapproved additional driver to pick up the vehicle.
Q: What customer support options are available for reporting a guest no-show?
A:
Email: support@alleysa.com
Phone: +1 (604) 418-8320
Q: Will I receive earnings if a guest no-shows?
A:
Earnings Amount:
Trips two days or shorter: Your share of 75% of one day’s average trip price.
Trips longer than two days: Your share of two days’ average trip price.
Delivery Fees: Half of any delivery fee regardless of trip length.
Conditions: Earnings will only be paid if you follow the reporting guidelines. No earnings will be provided if the guidelines are not followed or if the no-show is not reported.