What should I do if my guest requests a refund?

If a guest requests a refund, and you’ve done everything within your power to conduct the tour, here’s what will happen:
Contact the Guest: We will reach out to the guest to understand the situation and try to find a solution.
Refund Classification: This scenario is typically classified as a last-minute cancellation by the guest, which means it won’t affect your fee.
Note: Ensuring clear communication with guests before the tour can help prevent misunderstandings that lead to refund requests.