How do I verify my profile before starting a rental, and what should I do if my verification is not accepted?

To verify your profile before starting a rental or being added as a secondary driver, follow these steps:
Access Verification:
Go to your rental page and click the “Verify my profile” link.
Upload Required Documents:
Driving License: Upload clear photos of the front and back of your original driving license.
Identity Document: Upload clear photos of the front and back of your original ID according to your driving license issuing country.
Submit a Selfie Video:
Follow the guided instructions to take a selfie video for verification.
Check Your Information:
Ensure that your personal information, such as birth date and license number, matches exactly with your ID and license.
Original Documents Only:
Only original documents are accepted for verification. Photocopies or declarations of loss will not be accepted.
Motor Vehicle Record (MVR) Check:
Your MVR will be checked to confirm that you meet the rental conditions. A license fee may be charged to cover administrative costs associated with this process.
Verification Time:
Verification can take up to 24 hours. You will be notified via email or in your app if your profile is verified or if additional documents are required.
If Your Profile Verification is Rejected:
Check Your Email:
You will receive an email explaining the rejection or requesting additional documents.
Ensure Correct Information:
Confirm that your name and details on the platform match those on your driving license and identity document.
Make sure your driving license is signed.
Ensure that photos of your driving license are clear, showing both front and back.
Your selfie video should be clear with your face fully visible.
Ensure all photos are clean and not blurry.
Contact Support:
If your rental is about to start and your profile isn’t verified, contact support. If you cannot provide the necessary documents, you may need to cancel the rental.

By following these guidelines, you can help ensure a smooth profile verification process.