Terms of Service

Insurance and Liability

• Insurance Coverage
  Alleysa provides certain insurance coverage for hosts and guests using the platform. However, it is important to understand the limitations of the insurance provided and the responsibility of each party.

  • Host Insurance:
    Hosts are encouraged to maintain their own insurance policies to protect against damages or losses to their property, vehicles, or equipment. Alleysa’s insurance is supplementary and designed to provide additional coverage in case of accidents, damages, or other incidents, but it may not cover all potential risks. Hosts are responsible for ensuring that their property or services are adequately insured and that they comply with all applicable insurance requirements under local law.

  • Car Insurance:
    In the case of peer-to-peer car rentals, Alleysa offers car insurance coverage through ICBC (in British Columbia) for car rentals made through the platform. This insurance provides:

    • Third-party liability coverage up to $2 million.

    • Protection against collision and vandalism up to the value of the vehicle, with a maximum limit of $150,000.

    • Additional coverage options may be available for guests, and these should be carefully reviewed before booking a vehicle.

  • Guide Service Insurance:
    For guides offering in-person services, Alleysa recommends that they maintain their own liability insurance coverage to protect against accidents, injuries, or damages that may occur during the course of their services. Alleysa’s insurance coverage for guides is limited and does not cover all risks.

• Liability of Hosts
  Hosts are responsible for ensuring that their accommodations, vehicles, or services are safe, legal, and properly maintained. If a guest sustains damage or injury while using a host’s services, the host may be liable for those damages, especially if they arise from negligence or failure to meet safety or legal requirements.

  • Host Responsibility:
    Hosts are required to provide accurate descriptions of their services, adhere to safety standards, and comply with local laws and regulations regarding the rental of property, vehicles, or provision of services. In the case of a dispute, hosts may be required to provide documentation, such as safety inspection reports, proof of maintenance, or other relevant materials to demonstrate their compliance with safety requirements.

  • Host Indemnification:
    Hosts agree to indemnify and hold Alleysa harmless from any claims, damages, or losses resulting from their actions or omissions. If a guest files a claim against Alleysa due to an issue related to the host’s services (e.g., damage, injury, or accident), the host may be required to cover the costs of that claim.

• Liability of Guests
  Guests are responsible for their actions while using a host’s accommodation, vehicle, or services. If a guest causes damage or injury, they may be held liable and required to pay for the damages.

  • Guest Responsibility:
    Guests must adhere to the terms of the booking, treat the host’s property with respect, and act in accordance with all applicable laws and regulations. If a guest causes damage, the host can file a claim through Alleysa’s system, and the guest may be required to pay for repairs, replacements, or compensation.

  • Damage Claims:
    If damage occurs during a guest’s stay or rental, hosts may file a damage claim through the Alleysa platform. If the claim is approved, Alleysa will collect the necessary payment from the guest to cover the damages. If the guest fails to pay, Alleysa may pursue recovery through legal means.

• Limitation of Liability
  Alleysa is not liable for any damages, losses, or injuries sustained by hosts or guests as a result of using the platform. This includes any direct, indirect, incidental, or consequential damages that may arise from the use of the platform, the booking of services, or the use of accommodations, vehicles, or guides.

  • No Warranty:
    Alleysa makes no warranties regarding the availability, quality, or safety of the listings or services provided by hosts. The platform acts as a facilitator for transactions but does not guarantee that the services provided will meet the expectations of guests or comply with any legal standards.

  • Guest Liability:
    Guests are liable for any damages caused to the property or vehicle during their stay or rental. If damage is reported, guests may be charged for the repair or replacement costs, and any failure to pay may result in additional legal action or suspension of the account.

• Exclusion of Liability for External Parties
  Alleysa is not responsible for the actions or omissions of third parties (e.g., contractors, service providers, or other external parties) that may be involved in the provision of a host's services. If a guest experiences a problem due to the actions of a third party, Alleysa is not liable for those issues.

• Indemnification by Alleysa
  Alleysa agrees to indemnify and hold harmless hosts, guests, and other users from any third-party claims arising from the platform’s operation or its failure to meet its own legal obligations, provided that the claim is not a result of the user’s own actions or omissions.

Dispute Resolution

1. General Dispute Resolution Process
   In the event of a dispute between any users (hosts, guests, or Alleysa), the following process should be followed:

   • Initial Communication:
     Before escalating any dispute, both parties are encouraged to communicate directly with each other via the messaging system on the Alleysa platform to attempt an informal resolution. Both parties are expected to act in good faith and attempt to resolve the issue amicably.

   • Escalation:
     If the dispute cannot be resolved through direct communication, either party may escalate the matter to Alleysa’s Customer Support. Alleysa will attempt to mediate the dispute by reviewing the details, contacting both parties, and offering solutions based on platform policies.

   • Resolution via Claims Center:
     If mediation is unsuccessful, the dispute may be brought to Alleysa’s Claims and Refunds Center, where the company will review the case. If the issue pertains to damage claims, the Claims Center will assess the situation and determine if a resolution can be found through the platform’s damage protection policies.

2. Arbitration
   If a resolution cannot be reached through the Claims Center, Alleysa may require arbitration as the final form of dispute resolution for any disputes that arise between you and Alleysa or between users (hosts and guests). Arbitration is a private, legally binding process where an independent third party makes a decision on the dispute.

   • Arbitration Agreement:
     Both parties agree to resolve disputes through binding arbitration, which will be conducted in accordance with the rules set by Alleysa or a designated arbitrator. The arbitration will take place in a location agreed upon by both parties or, if no agreement can be reached, the location will be decided by the arbitrator.

   • Costs of Arbitration:
     The costs associated with arbitration will be shared between the parties unless the arbitrator decides that one party is responsible for covering all or part of the costs. In certain cases, the arbitration fees may be waived for parties who are financially unable to pay, subject to proof of financial hardship.

3. Exceptions to Arbitration

   • Claims for Injunctive Relief:
     Notwithstanding the arbitration requirement, either party may seek emergency injunctive relief in court if a dispute involves issues like fraud, theft, or harm to person or property that requires immediate resolution.

   • Claims in Small Claims Court:
     If the amount in dispute falls within the jurisdictional limits of small claims court, either party may opt to bring the case before a small claims court rather than arbitration. This will be determined based on the laws of the applicable jurisdiction.

4. Jurisdiction and Venue
   Disputes that cannot be resolved through informal communication or arbitration and that are eligible for litigation will be resolved in the courts of the jurisdiction where the defendant resides or where Alleysa is located, unless otherwise agreed by the parties.

   • Applicable Law:
     The laws governing any disputes will be the laws of the jurisdiction specified in Alleysa’s Terms and Conditions. If you are a resident of British Columbia, the laws of British Columbia apply. For other residents, the applicable jurisdiction will be specified in the governing laws section.

5. Limitation of Liability in Disputes
   In any dispute, the liability of Alleysa or the users involved will be limited to the maximum extent permitted by law, and the company does not take responsibility for consequential or incidental damages arising from the dispute.

6. No Class Actions
   Both parties agree that any dispute resolution will take place on an individual basis. Class action lawsuits or representative proceedings are not allowed under Alleysa’s dispute resolution process. This includes disputes that may involve multiple guests or hosts acting collectively. Any claims brought forward will be addressed individually unless otherwise specified.

Prohibited Activities

1. General Prohibitions
   All users (hosts, guests, guides, and Alleysa staff) are prohibited from engaging in the following activities when using the Alleysa Platform:

   • Misrepresentation:
     You may not lie, mislead, or deceive other users, including providing false or misleading information in your profile, listing, or in any form of communication with other users on the platform.

   • Impersonation:
     Do not impersonate any other person, organization, or entity, including other users or Alleysa staff, nor claim to represent Alleysa or any associated third parties without proper authorization.

   • Illegal Activities:
     You are prohibited from using the platform to engage in any illegal activities or transactions, including but not limited to fraud, money laundering, human trafficking, or any criminal behavior under the applicable laws of your jurisdiction.

   • Harmful or Offensive Content:
     You may not post, share, or promote any content that is discriminatory, obscene, harassing, abusive, defamatory, or otherwise harmful to others. This includes content that violates Alleysa's Content Policy and Nondiscrimination Policy.

   • Violation of Privacy:
     You may not access or attempt to access the personal information of another user without their consent, nor use the platform to harass, stalk, or otherwise violate the privacy of other individuals.

2. Platform Abuse and Manipulation

   • Circumventing Platform Fees:
     Users may not attempt to bypass Alleysa’s fees or payment systems by engaging in off-platform transactions or encouraging others to do so.

   • Misuse of Search Results or Reviews:
     You are prohibited from attempting to manipulate search results or reviews, including creating fake listings or submitting false reviews (either positive or negative) in exchange for compensation or incentives.

   • Automated Access and Scraping:
     You may not use bots, crawlers, or other automated means to collect data from or otherwise interact with the Alleysa Platform without express permission. This includes scraping user content, listings, or other data for commercial purposes.

3. Prohibited Behavior in Communication

   • Unsolicited Commercial Messages:
     Users are prohibited from sending unsolicited marketing messages or advertisements to other users. You may not use Alleysa’s messaging system for purposes other than directly related to a reservation, booking, or service.

   • Harassment or Abusive Behavior:
     Do not engage in any form of harassment, intimidation, or abusive behavior towards any other users, including through messages, listings, or during in-person interactions.

   • Discrimination and Hate Speech:
     Alleysa does not tolerate discriminatory behavior based on race, ethnicity, nationality, gender, gender identity, sexual orientation, religion, age, or any other characteristic. Any form of hate speech is strictly prohibited.

4. Unauthorized Use of Alleysa’s Intellectual Property

   • Trademark Infringement:
     You may not use the Alleysa name, logo, trademarks, or any other proprietary marks of Alleysa without permission. You also cannot use these marks in any way that may confuse others or suggest an endorsement by Alleysa without proper authorization.

   • Content Theft:
     You may not copy, redistribute, or use any content from the Alleysa Platform without the proper consent of the content owner or in violation of intellectual property rights.

5. Disruption of Platform Integrity

   • Impairing Functionality:
     You must not engage in any action that could impair the functionality of the Alleysa Platform, including attempting to reverse engineer, hack, or overload our system to gain unauthorized access or disrupt the platform.

   • Platform Fraud:
     You are prohibited from engaging in any fraudulent activity, including creating fake profiles, listing fake properties, or making bookings with the intention of not honoring them.

6. Special Prohibitions for Specific Services

   • Car Rental and Property Services:
     When offering cars or properties for rent, you must comply with all applicable laws, rules, and regulations, including ensuring the safety and legality of your vehicle or property. Offering vehicles or properties that do not meet these requirements, or which are unsafe, damaged, or otherwise inappropriate, is prohibited.

   • Local Guides:
     Local guides are prohibited from offering services that are not in line with the type of experience they have described in their listing or service. Guides must also comply with any local licensing or certification requirements for their activities.

7. Consequences for Violating Prohibited Activities
   Any violations of the above-listed prohibited activities may result in penalties including but not limited to:

   • Account suspension or termination

   • Removal of listings or services

   • Legal action, including referral to authorities if applicable

   • Financial penalties or restitution to affected parties

8. Allegations of prohibited activities will be investigated, and appropriate actions will be taken in accordance with Alleysa’s platform policies and applicable law.

User Content and Intellectual Property

1. User Content
   By using the Alleysa Platform, you may post, upload, or provide content, such as reviews, photos, videos, descriptions, or any other form of media ("User Content"). You are responsible for the content you post and agree that:

   • Ownership:
     You retain ownership of your User Content. However, by submitting User Content to Alleysa, you grant Alleysa a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable, and transferable license to use, display, distribute, modify, adapt, create derivative works of, and otherwise exploit your User Content in connection with the platform’s operations, marketing, promotion, and other business activities.

   • Use of Content:
     Your User Content may be used by Alleysa to promote the platform and your listings, or to improve the service. This includes the right to use your content in advertisements, on the website, in app features, and across other marketing channels (including social media).

   • Compliance:
     You agree that your User Content complies with Alleysa’s Content Policy and Nondiscrimination Policy. This means it must not contain discriminatory, offensive, defamatory, or otherwise harmful material. It must also not violate the rights of any third party, including intellectual property, privacy, or publicity rights.

2. Intellectual Property Ownership

   • Alleysa’s Platform Content:
     Alleysa owns or licenses all intellectual property rights related to the platform, including the website, app, trademarks, logos, and other platform content (collectively, "Platform Content"). This content is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, modify, distribute, or otherwise exploit Alleysa’s Platform Content except as expressly permitted by these Terms.

   • Use of Alleysa’s Marks:
     You may not use Alleysa’s name, logo, or any other proprietary mark in any form without prior written permission. This includes using our brand in any third-party domain name, social media handles, advertising, or promotions. Any use of Alleysa’s intellectual property must comply with our Trademark Guidelines.

3. Copyright Infringement and Claims
   If you believe that your intellectual property rights or any third party’s rights are being infringed on the Alleysa Platform, you may file a Copyright Notice with us. This process is governed by our Copyright Policy.

   • Notice of Infringement:
     If you believe that content on the platform infringes your copyright, you must notify Alleysa with the following information:

     • Identification of the work that is being infringed

     • Identification of the infringing content

     • A statement of good faith belief that the use of the material is unauthorized

     • Your contact details

     • A statement confirming that the information in your notice is accurate, and that you are authorized to act on behalf of the owner of the copyright

4. Prohibited Content
   You agree that your User Content must not:

   • Violate the intellectual property rights of others

   • Contain defamatory, obscene, or unlawful material

   • Violate privacy laws or contain personal information about others without consent

   • Promote illegal activities or harm the reputation of the platform

   • Use automated systems to manipulate or scrape the content of the platform

5. Content Moderation and Enforcement

   • Right to Review and Remove:
     Alleysa reserves the right to review, edit, remove, or refuse to display any User Content that violates these Terms, our Content Policy, or applicable laws. We also reserve the right to restrict or remove accounts that repeatedly post violating content.

   • Enforcement Actions:
     If your User Content is found to be in violation of these Terms, Alleysa may take actions, including but not limited to suspending or terminating your account, removing your content, or pursuing legal remedies.

6. Indemnification for Content
   You agree to indemnify and hold Alleysa harmless from any claims, losses, or damages arising out of your User Content, including claims related to infringement of intellectual property rights or violations of applicable laws.

Specific Terms for Car Guests

1. Eligibility
   To book a car through the Alleysa Platform as a guest, you must meet the following eligibility criteria:

   • Be at least 23 years old (age requirement may vary based on the car and location).

   • Hold a valid driver’s license for at least one year and have no significant traffic violations on your record.

   • Possess a valid credit or debit card, as required for payment processing.

2. Car Reservation Process
   When you book a car through the Alleysa Platform, you are agreeing to the following:

   • Reservation Confirmation:
     Once a booking request is accepted by the host, your reservation is confirmed, and a contract for the car rental is formed directly between you (the guest) and the car host. You are responsible for complying with all terms of the reservation, including the duration, price, and any additional fees outlined during checkout.

   • Booking Details:
     The details of your booking (dates, location, price, etc.) will be provided to you and the car host. Ensure that you review these details carefully before confirming the booking.

3. Payment for Car Rentals

   • Total Price:
     The price of your car rental will include the base rental cost, any applicable fees (e.g., insurance, taxes, fuel, etc.), and the service fee charged by Alleysa. Additional charges, such as mileage overages, late returns, or cleaning fees, will also be your responsibility.

   • Payment Method:
     You agree to pay the Total Price using the payment method provided during booking. If the payment fails or is declined, your reservation may be canceled, and you may not be permitted to rent the car.

   • Damage Claim:
     If the car is damaged during your rental period, you may be responsible for paying for repairs. If you do not have applicable insurance coverage, you agree that Alleysa may charge your payment method for any damages or loss to the vehicle.

4. Car Usage and Return

   • Authorized Use:
     You may only use the car for lawful, personal purposes. The car must be operated within the geographical boundaries specified in your reservation, unless explicitly agreed upon with the host. You are prohibited from using the car for commercial purposes, including but not limited to ridesharing or deliveries.

   • Inspection:
     Before taking possession of the car, you are required to inspect the car for any pre-existing damage or issues and report them to the host. After your rental, you should also return the car in the same condition as when you received it, with the fuel level as specified by the host, and without excessive wear and tear.

   • Late Returns:
     If you return the car late, you may incur additional charges, as specified by the host. If you fail to return the car within the agreed-upon timeframe without prior notice, your booking may be canceled, and you may be charged for the full duration of the rental.

5. Insurance and Liability

   • Insurance Options:
     Alleysa offers optional insurance coverage for the car rental, including third-party liability and protection against collision or vandalism. You may choose to purchase this coverage at the time of booking. If you opt out, you are responsible for obtaining your own coverage, or you may be held liable for any damages or injuries arising during the rental period.

   • Liability for Damages:
     You are responsible for all damages caused to the vehicle during the rental period, unless covered by insurance. If damages occur, Alleysa will assist in determining liability, including whether the damage was caused by your actions or those of another party. Any damages not covered by insurance will be charged to your payment method.

6. Accidents or Incidents
   In the event of an accident, breakdown, or any other incident during your rental:

   • Incident Reporting:
     You must immediately notify both the host and Alleysa’s customer service. A formal report must be filed, including all relevant information and documentation (e.g., accident report, photos of damages, etc.).

   • Emergency Assistance:
     You are required to contact emergency services if necessary and follow all applicable laws in the event of an accident or emergency situation.

7. Prohibited Actions
   While renting the car, you must adhere to the following prohibitions:

   • Unauthorized Drivers:
     Only you or authorized drivers specified during the booking process are permitted to drive the car. Any unauthorized driver will result in immediate termination of the rental and possible penalties.

   • Modifications:
     You may not modify the car in any way, including adding accessories or altering the interior or exterior, without prior written approval from the host.

8. Cancellation and Refunds

   • Guest Cancellations:
     If you cancel your booking, the refund amount will depend on the host’s cancellation policy. Please review the host’s cancellation policy before booking to understand the terms and conditions that apply.

   • Host Cancellations:
     If the host cancels your reservation for any reason, you may be eligible for a full refund or rebooking assistance, as outlined in Alleysa’s cancellation policies.

9. Dispute Resolution
   In case of disputes or conflicts related to the car rental (e.g., damages, overcharges, delays, etc.), you agree to follow Alleysa’s dispute resolution process. Both parties, the guest and the host, are encouraged to attempt to resolve issues directly before involving Alleysa’s customer service.

Specific Terms for Car Hosts

1. Eligibility to List a Vehicle
   To list a vehicle on the Alleysa platform, you must:

   • Be at least 18 years old.

   • Own or have legal authorization to list the car you are offering on the platform.

   • Maintain a valid driver’s license and ensure the vehicle meets all safety and regulatory standards in the jurisdiction where the vehicle is located.

   • Ensure that the car is fully insured, and meets any insurance requirements as specified by Alleysa.

2. Listing Your Car
   When you list a car on the Alleysa platform, you agree to provide accurate and complete information, including:

   • Vehicle Description: A detailed description of the vehicle, including make, model, year, condition, mileage, and any notable features.

   • Pricing: You are responsible for setting the daily rental price, and you may also charge additional fees for things such as cleaning, delivery, or mileage overages. Prices must be reasonable and competitive within the market.

   • Availability: Ensure that your vehicle’s availability is kept up-to-date. If the vehicle is unavailable for any reason (e.g., maintenance or personal use), you must block out those dates on the calendar to prevent booking.

   • Vehicle Photos: You must provide high-quality, clear photos of the vehicle that accurately represent its condition and appearance.

   • Rental Requirements: You may establish your own requirements for guests, such as minimum age or driving experience, and you must specify these in the vehicle listing.

3. Booking Process and Confirmation

   • When a guest books your vehicle, you will receive a notification and the booking will be considered confirmed once you accept it.

   • You agree to honor the terms of the booking, including the agreed-upon price, rental duration, and any additional fees specified at checkout.

   • You are responsible for ensuring that the car is delivered to the guest in good condition and that all documentation, including the vehicle’s registration and insurance details, are available to the guest upon pickup.

4. Payment for Car Rentals

   • Payouts: After the booking is completed, Alleysa will deduct the service fee and any applicable taxes, and transfer the payout to your specified payment method.

   • Additional Charges: You may charge guests for any additional fees, such as for excess mileage, fuel charges, late returns, or damages. These charges must be reasonable and clearly outlined in the vehicle listing.

   • Damage Claims: If a guest damages the vehicle during the rental period, you may submit a damage claim to Alleysa. The amount of the claim will be determined based on the severity of the damage and the guest’s responsibility. Alleysa will process the claim and seek compensation from the guest if applicable.

5. Insurance and Liability

   • Insurance Requirements: You must maintain appropriate insurance coverage for your vehicle while it is listed on Alleysa. This includes third-party liability insurance and collision coverage.

   • Alleysa’s Coverage: Alleysa offers an optional insurance policy for guests that covers third-party liability and damage to the vehicle. As the host, you are responsible for making sure the guest understands and has opted for the required insurance coverage before the booking is confirmed.

   • Damage Liability: In the event of damage to the vehicle, the guest may be liable for the repair costs, and you may submit a claim to Alleysa for the damage. If you don’t have an active insurance policy or if damages exceed the coverage, you may pursue compensation through other available legal means.

6. Host Responsibilities
   As a host, you are responsible for:

   • Ensuring the vehicle is in a roadworthy condition at all times.

   • Keeping the car clean and maintaining it according to safety standards and local regulations.

   • Providing the guest with a smooth handover process, including reviewing any rules for the vehicle, and addressing any guest concerns or questions.

   • Ensuring that all documentation, including insurance papers, registration, and other necessary documents, are up-to-date and readily available for the guest.

   • Handling any issues that arise during the rental period, such as breakdowns, accidents, or other emergencies. You should ensure that the guest has access to emergency contact numbers or support as needed.

7. Vehicle Handover and Return

   • Vehicle Handover: When handing over the vehicle to a guest, you must:

     • Verify the identity of the guest to ensure that they meet all requirements (e.g., age, license validity).

     • Conduct a thorough inspection of the vehicle and note any pre-existing damage. The inspection report should be documented and shared with the guest.

   • Return: At the time of return, you should inspect the vehicle for any new damages or issues. Any issues should be immediately reported, and you may charge the guest for damages as needed.

     • Ensure that the vehicle is returned on time and in the same condition as when it was handed over, with a full fuel tank (if agreed upon).

     • Any excess mileage or damages should be documented, and the appropriate fees may be applied.

8. Host Cancellations

   • Cancellation Policy: If you need to cancel a booking, you must notify the guest as soon as possible. Any cancellations may be subject to Alleysa’s cancellation policy, and the guest may be eligible for a refund based on the cancellation terms.

   • Cancellation Fees: If you cancel without a valid reason, you may incur a cancellation fee, and your reputation as a host may be affected.

9. Disputes and Complaints

   • Dispute Resolution: If a dispute arises with a guest (e.g., regarding damages, payment issues, or other concerns), you are encouraged to resolve the issue directly with the guest. If a resolution cannot be reached, you may escalate the issue to Alleysa’s customer service team.

   • Guest Complaints: If a guest submits a complaint about the condition of the car, the terms of the booking, or any other issue, you are required to address the complaint in a timely manner. If necessary, Alleysa may intervene to resolve the issue according to the platform's policies.

10. Termination of Listings

• Host Account Termination: If you no longer wish to list a vehicle, you may deactivate the listing at any time. However, if there are pending bookings, you must ensure that the reservations are honored, or else you may be liable for any cancellations and refunds.

• Suspension of Account: If your account or listings are found to violate Alleysa’s policies or terms, your access to the platform may be suspended or terminated, and any outstanding bookings may be canceled.

Specific Terms for Property Guests

1. Eligibility to Book a Property
   To book a property on the Alleysa platform, you must:

   • Be at least 18 years old (or the legal age of majority in your jurisdiction).

   • Provide accurate, current, and complete information during the booking process, including your identity and payment details.

   • Ensure that you meet any specific requirements set by the host, such as minimum age, number of guests, or special conditions for booking.

2. Booking a Property

   • When you book a property, you are entering into a contract with the property host, and you agree to the terms and conditions of the listing.

   • You are responsible for reading and understanding the terms of the listing, including any cancellation policies, house rules, and additional fees (e.g., cleaning fees, security deposits).

   • Once your booking is confirmed, you agree to pay the total price, which includes the listing price, applicable service fees, taxes, and any other additional charges identified during the checkout process.

   • You may need to provide further verification, such as ID or additional documentation, if required by the host or platform.

3. Payments for Property Bookings

   • Payment Process: You will be charged for the full amount of the booking when you confirm the reservation, and payment will be processed by Alleysa via the designated payment method.

   • Refunds: If you cancel the reservation according to the host’s cancellation policy, the amount refunded to you will be determined based on the terms of the applicable cancellation policy.

   • Security Deposits: Some hosts may require a security deposit, which may be held by Alleysa and refunded at the end of your stay, subject to the property’s condition upon checkout.

   • Taxes and Fees: In addition to the listing price, you may be charged local taxes and additional fees, which will be disclosed at checkout.

4. Check-in and Check-out

   • Check-in: You must arrive within the check-in window specified by the host. Ensure that you review the check-in instructions and follow them accordingly. You may need to coordinate with the host to arrange key collection or access.

   • Check-out: You must vacate the property by the check-out time specified in the listing. If you fail to check out on time, the host may impose additional charges, and you may be subject to penalties under the platform’s policies.

   • Overstay Penalties: If you stay past the designated check-out time without prior arrangement with the host, you may incur a penalty fee or other consequences, which may be deducted from your security deposit or charged separately.

5. Guest Responsibilities During Stay

   • Property Care: You are responsible for the condition of the property during your stay. You must take care of the property and all its contents, and ensure that it is returned in the same condition as when you arrived. Any damage caused to the property or its contents may result in charges to your security deposit or a separate claim for damages.

   • House Rules: You must comply with any house rules set by the host, including noise restrictions, smoking policies, pet policies, and any other rules specified in the listing or upon arrival.

   • Respect the Property and Neighborhood: You must treat the property with respect and be considerate of the neighbors, ensuring that you do not cause any disturbances or disruptions during your stay.

   • Guest Behavior: You are responsible for the behavior of everyone in your party. You may be held accountable for any misconduct, and the host may cancel the reservation or terminate your stay if the behavior violates any terms or house rules.

6. Cancellation and Refunds for Property Guests

   • Cancellation Policy: If you need to cancel your reservation, the amount you are refunded will depend on the host’s cancellation policy. You must notify Alleysa and the host of your cancellation as soon as possible.

   • Refund Eligibility: In certain cases, such as significant property issues or major disruptive events, you may be eligible for a refund or rebooking assistance under Alleysa’s policies, even if the host’s cancellation policy would otherwise apply.

   • Force Majeure: If unforeseen events (such as natural disasters, pandemics, or government regulations) impact your ability to stay, you may be eligible for a full refund or the opportunity to reschedule your stay in accordance with Alleysa’s Force Majeure Policy.

7. Damage and Liability

   • Damage Claims: If you cause damage to the property or its contents, you may be required to compensate the host for the damage, which could be deducted from your security deposit or paid directly. If the damage exceeds the security deposit, the host may submit a claim to Alleysa for further action.

   • Liability for Injuries: Alleysa and the host are not liable for any personal injury or loss of property that occurs during your stay, except in cases where there is negligence or violation of local laws. You agree to take personal responsibility for your safety and well-being during your stay.

8. Dispute Resolution

   • Disputes with Hosts: If a dispute arises during your stay, you are encouraged to first try to resolve it directly with the host. If you cannot reach a resolution, you may escalate the issue to Alleysa’s customer service for assistance.

   • Escalation Process: If the dispute remains unresolved, Alleysa will review the situation based on evidence from both parties and make a final decision. This may include offering compensation, rebooking, or issuing a partial or full refund.

9. Termination of Stay

   • Host Termination: The host may terminate your stay if you violate any house rules or cause significant disturbance. If your stay is terminated early, you may not be entitled to a refund, and you will be responsible for any remaining charges.

   • Guest Termination: If you decide to leave early or cut your stay short for any reason, you are still responsible for the full booking amount, subject to the host’s cancellation policy.

10. Special Terms for Long-Term Stays

    • Long-Term Stay Discounts: Some hosts may offer discounted rates for long-term stays (usually defined as bookings of 28 days or more). These discounts will be clearly stated in the listing and applied at checkout.

    • Extended Stay Policies: For long-term stays, additional terms may apply, including additional cleaning fees, weekly or monthly maintenance checks, and specific check-out procedures.

Specific Terms for Property Hosts

As a Property Host on the Alleysa platform, you are responsible for offering your property for rent in accordance with these Terms and any applicable local laws or regulations. The following terms apply specifically to Property Hosts:

1. Host Responsibilities

   • You must ensure that your property is in a habitable and safe condition at the time of booking, providing an accurate representation of the property in the listing. This includes maintaining the property, facilities, and all relevant amenities in good working order.

   • You must set clear and transparent rules for your property, including any house rules or specific policies regarding check-in/check-out times, smoking, pets, and other relevant details that the guests must follow during their stay.

   • You are responsible for the safety of the property and guests during their stay. You should address and resolve any safety concerns, including fire hazards, locks, and accessibility issues, prior to confirming bookings.

2. Booking and Confirmation

   • Upon accepting a booking, you are agreeing to the terms of the reservation and commit to providing the accommodation as per the agreed-upon details, including the price, dates, and amenities listed. You are also responsible for making your property available on the dates agreed.

   • Once a booking is confirmed, it creates a contract between you and the guest, and the terms outlined in your listing and these Terms will apply.

3. Host Fees and Payments

   • You agree to pay Alleysa a service fee for each booking made through the platform, which will be deducted from your earnings as detailed in the Payments and Fees section. You may also be subject to additional charges or fees, such as cleaning fees or extra guest fees, which should be clearly outlined in your listing.

   • Payments for property bookings will be processed through Alleysa’s secure payment system. You will receive the payout for each confirmed booking minus any applicable fees, which will be transferred according to your selected payment method.

4. Cancellations by Host

   • You may cancel a reservation with valid reasons as specified in the Cancellations and Refunds section. However, if you cancel a reservation without a valid reason or outside of the cancellation policy, you may be subject to penalties, including but not limited to cancellation fees, loss of future bookings, or suspension of your account.

   • If a guest is impacted by a cancellation, Alleysa may assist in finding alternative accommodation options or provide a refund based on the circumstances, as outlined in our Rebooking and Refund Policy.

5. Damage to Property

   • You are responsible for any damages to your property during the guest’s stay, unless they are caused by natural disasters or other circumstances beyond your control. Guests are encouraged to report any damage or issues immediately.

   • If damage occurs, you may file a Damage Claim through the Claims and Refunds Center. You agree to cooperate with any investigations or actions taken by Alleysa to resolve the issue.

6. Compliance with Local Laws

   • You must comply with all local, regional, and national laws regarding short-term rentals. This includes obtaining any necessary licenses, permits, or approvals required by your municipality, state, or country to legally rent out your property.

   • Failure to comply with these laws could result in penalties, fines, or the removal of your listing from the platform. Alleysa may assist in providing general information, but the responsibility for legal compliance remains entirely with you.

7. Insurance and Liability

   • You are encouraged to maintain comprehensive insurance coverage for your property to protect against damage, theft, or injury during guest stays. Alleysa’s insurance offerings, such as liability coverage for third-party claims, may not cover all potential risks, and you are responsible for evaluating and selecting appropriate coverage for your property.

   • You are also required to comply with Alleysa’s Insurance and Liability policies, as applicable to your property listing.

8. Guest Reviews and Feedback

   • After each guest stay, you will have the opportunity to leave feedback about the guest, and the guest will be able to leave feedback about you. Both reviews are vital to ensuring that hosts and guests maintain a high level of trust within the Alleysa community.

   • You agree that any reviews or feedback you provide will be truthful and based on your actual experience with the guest.

9. Disputes and Conflict Resolution

   • Any disputes between you and your guest should be addressed in a timely and respectful manner. You are encouraged to use the Dispute Resolution process available through Alleysa’s platform to mediate issues that may arise.

   • If you cannot resolve a dispute with a guest, you may request assistance from Alleysa, who will review the case and mediate a resolution based on the Rebooking and Refund Policy.

10. Termination of Host Services

• You may choose to terminate your property listing at any time. However, once a reservation has been confirmed, you are required to honor the booking unless there is a valid reason for cancellation.

• If you are found to be in violation of any terms or rules, Alleysa reserves the right to suspend or terminate your account or listing, and you may lose any associated earnings.

Specific Terms for Local Guidance Guests

As a Local Guidance Guest on the Alleysa platform, you are booking services with a local guide who will provide you with personalized experiences and insights about the area. The following terms apply specifically to Local Guidance Guests:

1. Guest Responsibilities

   • You are responsible for ensuring that you are able to meet the guide’s requirements for the service, including but not limited to any age, health, or proficiency criteria.

   • You agree to treat the guide and other participants with respect and to follow the guidelines and instructions provided by the guide.

   • You are responsible for being punctual for your scheduled appointment and arriving on time for the guidance session. If you are unable to attend, you must notify the guide and/or Alleysa in accordance with the cancellation policy.

2. Booking and Confirmation

   • By booking a Local Guidance service, you are agreeing to the terms outlined in the listing, including the time, location, price, and any additional conditions provided by the guide.

   • Once the booking is confirmed, it constitutes a contract between you and the guide for the agreed-upon services, and the terms of the booking, including these terms, apply to your reservation.

3. Fees and Payments

   • You agree to pay the total price for the Local Guidance service, which includes the guide’s fee, any applicable taxes, and Alleysa’s service fee, unless otherwise specified.

   • Payments will be processed securely through the Alleysa platform. You will receive confirmation once the payment has been successfully processed.

   • If you need to make modifications or add extra services to your booking, additional charges may apply. These charges will be disclosed before you finalize any changes.

4. Cancellations and Modifications

   • If you need to cancel your Local Guidance service, you must do so according to the guide’s cancellation policy, which will be outlined at the time of booking. Cancellations may result in a partial or full refund, depending on the policy in place at the time of your booking.

   • In case of an emergency or unforeseen event, you may be entitled to reschedule or receive a refund in accordance with Alleysa’s Major Disruptive Events Policy or other applicable refund policies.

   • Modifications to your booking must be made before the scheduled date of service, and additional charges may apply depending on the nature of the change.

5. Conduct During the Session

   • You must act respectfully and responsibly during the guidance session. Disruptive, unsafe, or inappropriate behavior will not be tolerated, and the guide has the right to end the session early at their discretion if you do not adhere to the terms and guidelines of the service.

   • You agree to refrain from engaging in any behavior that may harm, disturb, or threaten the safety of the guide or others during the experience.

6. Health and Safety

   • If the service involves physical activities (e.g., walking tours, outdoor excursions), you agree to ensure that you are in appropriate physical condition to participate.

   • You should inform the guide in advance of any medical conditions, allergies, or physical limitations that may affect your ability to fully participate in the session.

   • It is your responsibility to ensure that you are adequately prepared for the session, which may include wearing suitable clothing, bringing any required equipment, or taking necessary precautions for your safety.

7. Personal Items and Lost Property

   • You are responsible for any personal items brought with you during the session. Alleysa and the guide are not responsible for lost, damaged, or stolen items during the experience.

   • If you leave personal items behind, the guide may assist in returning them to you, but they are not obligated to do so.

8. Reviews and Feedback

   • After the session, you will have the opportunity to leave feedback about your experience with the guide. Your review helps maintain the quality and trust within the Alleysa community.

   • You agree to provide honest, constructive feedback based on your actual experience. You are prohibited from submitting fraudulent, discriminatory, or defamatory reviews.

9. Limitation of Liability

   • While the guide will take reasonable steps to ensure a safe and enjoyable experience, you acknowledge that there may be inherent risks associated with some activities.

   • Alleysa’s liability is limited to the extent permitted by law, and the guide is not responsible for any damages, losses, or injuries that may occur during the session, unless caused by their negligence or willful misconduct.

10. Disputes

• Any disputes between you and the guide should be handled directly with the guide. However, if a resolution cannot be reached, you may use Alleysa’s Dispute Resolution process to assist in finding a solution.

• If you believe that the guide did not fulfill their responsibilities or if you encountered any issues during the session, you may contact Alleysa’s customer support for further assistance.

Specific Terms for Guides

As a Guide on the Alleysa platform, you are offering your services to Guests who seek local knowledge, assistance, or experiences in your area. The following terms apply specifically to Guides:

1. Guide Responsibilities

   • You are responsible for delivering the agreed-upon services to Guests according to the details provided in your listing. This includes the experience, location, duration, price, and any other terms outlined in your listing.

   • You must act with integrity, professionalism, and respect when interacting with Guests. You are expected to adhere to the standards and practices established by Alleysa, which include maintaining a high level of service quality, safety, and customer satisfaction.

   • You are required to provide accurate and up-to-date information about your services, including any special requirements or conditions that apply to your offerings. If you offer physical activities or tours, ensure you clearly communicate any necessary preparations or precautions for your Guests.

2. Booking and Confirmation

   • By accepting a booking request or receiving a booking confirmation, you are entering into a contract with the Guest. You agree to deliver your services as outlined in the confirmed booking. If any changes are required after the booking is confirmed, you must notify the Guest and/or Alleysa promptly and seek their agreement before proceeding.

   • Once a booking is confirmed, you agree to the terms outlined in the Guest’s booking, including the cancellation policy, the duration of the session, and the total price.

3. Fees and Payments

   • As a Guide, you will be compensated for your services based on the price set in your listing. Alleysa will deduct its service fee (as applicable) before transferring the remaining amount to you.

   • Payments for Guide services are processed securely via the Alleysa platform. You will receive confirmation when your payment is successfully processed, and payments are typically made within the time frame established by Alleysa’s payout schedule.

   • Any additional charges, such as fees for extra services, tips, or taxes, should be disclosed to the Guest before the service is provided. You may also be responsible for providing receipts or invoices for these charges as required by applicable law.

4. Cancellations and Modifications

   • You agree to comply with the cancellation policy you set for your services, which will apply to any cancellations made by the Guest. In cases where you need to cancel or modify a booking, you must inform the Guest as soon as possible and offer alternative arrangements when possible.

   • If you need to cancel a booking for any reason, and if the cancellation is not due to a Major Disruptive Event or other acceptable circumstances, you may be subject to a cancellation fee as outlined in Alleysa’s Cancellation and Refund Policy.

   • You must also accommodate reasonable requests for modifications to a booking, such as time changes or additional services, within the limits of your availability and the booking terms.

5. Conduct and Behavior

   • You are expected to treat Guests with respect and professionalism at all times. Discrimination, harassment, or any inappropriate behavior will not be tolerated and may result in suspension or removal from the platform.

   • You must ensure that your interactions with Guests, whether in person or online, adhere to Alleysa’s Nondiscrimination Policy and Content Policy.

   • You must follow all local laws, regulations, and safety guidelines while providing your services. If your services involve physical activities, transportation, or anything that could impact the health or safety of the Guests, you must ensure that all safety measures are in place and clearly communicated to the Guest in advance.

6. Health and Safety

   • You must take reasonable steps to ensure the health and safety of the Guests during the service. If your service involves physical activities, transportation, or any high-risk activities, you are responsible for ensuring that the Guests are informed of the risks and are properly prepared.

   • You should ensure that your equipment or transportation is safe, functional, and appropriate for the service you provide. You may be required to carry out regular maintenance or safety checks on any equipment or vehicles used during the service.

7. Insurance

   • You are encouraged to have your own personal liability insurance and any other relevant coverage for the services you offer. Alleysa does not provide insurance for guides, and you are responsible for ensuring that you have appropriate insurance for any risks associated with your services.

   • For transportation-related services, you may be required to provide proof of a valid driver’s license, insurance, and vehicle safety inspections if applicable.

8. Reviews and Feedback

   • After each session, Guests will have the opportunity to leave a review of your services. You agree to accept feedback, both positive and negative, in a constructive manner.

   • You may respond to reviews, but you must do so in a professional and respectful manner. Reviews are an important part of building your reputation on the platform, so providing high-quality service is key to receiving positive reviews.

   • You agree not to solicit, manipulate, or influence reviews in any way that violates Alleysa’s Review Policy.

9. Disputes and Resolution

   • In the event of a dispute between you and a Guest, you are encouraged to resolve the issue directly with the Guest. If you are unable to reach a resolution, Alleysa’s Dispute Resolution process will assist in mediating the issue.

   • If a dispute arises regarding the fulfillment of the service, Alleysa may review the booking details and communication between you and the Guest to assess the situation and determine an appropriate course of action.

10. Termination or Suspension of Account

• You acknowledge that Alleysa may suspend or terminate your account if you fail to comply with these Terms or if you engage in behavior that violates Alleysa’s policies, including the Nondiscrimination Policy, Content Policy, or Cancellation and Refund Policy.

• If your account is terminated or suspended, any future bookings will be canceled, and you will not be able to offer additional services through the Alleysa platform until the issue is resolved.

11. Limitation of Liability

• You agree to limit Alleysa’s liability to the maximum extent permitted by applicable law in relation to any claims arising from your use of the platform or the provision of services. Alleysa is not responsible for any damages, injuries, losses, or costs resulting from your services, unless caused by Alleysa’s own negligence or misconduct.

12. Taxes and Reporting

• You are responsible for complying with all local tax regulations related to your services. This includes reporting and remitting any applicable taxes, including income tax and VAT, based on the fees you receive from providing services on the Alleysa platform.

• Alleysa may provide tax-related documents (e.g., invoices) for your use in tax reporting, but you are ultimately responsible for ensuring your tax obligations are met.

General Terms

1. Entire Agreement
   These Terms, together with any other policies or guidelines incorporated by reference, constitute the entire agreement between you and Alleysa. They supersede all prior agreements, discussions, or representations regarding the use of the Alleysa platform and services. If you have previously entered into any agreements with Alleysa, these Terms will govern your continued use of the platform.

2. Amendments and Updates
   Alleysa reserves the right to modify, update, or revise these Terms at any time. If we make significant changes, we will notify you through the contact information provided by you, including by email or notifications on the Alleysa platform. Continued use of the platform after any modifications will constitute your acceptance of the revised Terms. If you do not agree with the changes, you may terminate your account in accordance with the Termination section of these Terms.

3. Force Majeure
   Alleysa will not be held liable for failure to perform any obligations under these Terms if the failure results from an event beyond our reasonable control. These events may include, but are not limited to, natural disasters, pandemics, fires, strikes, wars, acts of terrorism, government restrictions, or any other force majeure events that could affect the operation of the platform.

4. Severability
   If any part of these Terms is found to be invalid, unenforceable, or void by a court of law, the remainder of these Terms will remain in full force and effect. The invalid provision will be modified or replaced to the extent necessary to make it valid and enforceable while reflecting the original intent of these Terms.

5. Waiver
   No waiver of any breach or default of these Terms will be considered a waiver of any subsequent breach or default. If Alleysa fails to enforce any part of these Terms, it does not mean we have waived our right to do so in the future.

6. Assignment
   You may not assign or transfer your rights or obligations under these Terms to any third party without the prior written consent of Alleysa. Alleysa reserves the right to assign its rights and obligations under these Terms to any other party, including affiliates or other third-party service providers, at its discretion.

7. Confidentiality
   You agree to keep any confidential information shared through the platform confidential, including but not limited to personal data, transaction information, or proprietary business information. You may only use such information for purposes related to your use of the platform.

8. Headings and Interpretations
   The section titles in these Terms are for convenience only and have no legal or contractual effect. Any use of the word “including” in these Terms is intended to be illustrative and not exhaustive.

9. Relationship Between Parties
   Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and Alleysa. You are an independent contractor, and no part of these Terms shall make you an employee or agent of Alleysa.

10. No Third-Party Beneficiaries
    These Terms are for the sole benefit of you and Alleysa. They do not confer any rights or remedies upon any third-party individual or entity unless explicitly stated in these Terms.

11. Privacy
    Your use of the Alleysa platform is subject to the Alleysa Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the platform, you consent to the collection and use of your data as described in the Privacy Policy.

12. Indemnity
    You agree to indemnify, defend, and hold harmless Alleysa, its affiliates, employees, agents, and officers from and against any claims, losses, liabilities, damages, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the platform, your failure to comply with these Terms, or your violation of any law or third-party right.

13. Limitation of Liability
    To the fullest extent permitted by law, Alleysa’s liability for any claims arising out of or in connection with these Terms or your use of the platform is limited to the amount paid by you to Alleysa in the 12 months preceding the event giving rise to the liability. In no event will Alleysa be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.

14. Governing Law and Jurisdiction
    These Terms will be governed by and construed in accordance with the laws of the province or territory in which Alleysa operates, without regard to its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the courts in the applicable jurisdiction for the resolution of any disputes arising out of or in connection with these Terms.

15. Complaints and Feedback
    If you have any concerns, complaints, or feedback regarding the platform or your experience, you can contact Alleysa’s customer support team. We are committed to addressing issues promptly and fairly.

Termination, Suspension, and Other Measures

1. Term of Agreement
   The agreement between you and Alleysa, reflected by these Terms, is effective when you access or use the Alleysa platform (e.g., by creating an account) and will remain in effect until either you or Alleysa terminates the agreement in accordance with these Terms.

2. Termination by You
   You may terminate your account and stop using the Alleysa platform at any time by sending an email to Alleysa or through the platform’s account deletion feature. Upon termination, your account will be deactivated, and you will no longer be able to access the services associated with your account. If you have any active bookings as a Guest or Host, termination of your account will result in automatic cancellation of those bookings in accordance with the cancellation policy.

3. Termination by Alleysa
   Alleysa may terminate this agreement and your access to the platform for any reason, at its sole discretion, by providing you with at least 30 days' notice via the contact information you provided during registration (e.g., email). If you breach any part of these Terms, Alleysa may terminate your account immediately without notice. Additional consequences may include removal of any content or listings you have posted, or cancellation of active bookings, and you may be required to pay any applicable fees or charges incurred.

4. Suspension of Account
   If Alleysa determines, in its sole discretion, that your behavior or actions on the platform violate these Terms, local laws, or the rights of other users, Alleysa may suspend your access to the platform temporarily or indefinitely. Suspension may occur if, for example, you fail to fulfill your obligations as a Host or Guest, repeatedly cancel bookings, or engage in fraudulent activities. During suspension, you may be unable to access your account or make bookings, and you will be prohibited from listing services until the suspension is lifted.

5. Measures for Breach of Terms
   If you breach these Terms, Alleysa reserves the right to take the following actions:

   • Suspension or Limitation of Services: Alleysa may restrict your access to certain services or functionalities on the platform.

   • Removal of Content: Any content that violates these Terms, such as inappropriate Listings or offensive reviews, may be removed without prior notice.

   • Canceling Active Reservations: If you cancel or violate terms of any active reservations, Alleysa may remove or cancel these bookings.

   • Account Termination: In cases of severe or repeated violations, Alleysa may permanently suspend or terminate your account.

   • Legal Action: In cases of illegal activities, Alleysa may take legal action, including reporting to authorities or initiating a lawsuit.

6. Effect of Termination
   Upon termination, you are no longer entitled to use the services provided by Alleysa. Termination will not affect:

   • Any obligations or liabilities incurred by you prior to termination.

   • The continued enforcement of any terms that, by their nature, survive termination (e.g., intellectual property rights, dispute resolution, indemnification).

   • Any pending transactions or reservations that are subject to the cancellation and refund policies.

7. Reinstatement of Account
   In some cases, if your account was suspended or terminated, you may appeal the decision by contacting Alleysa customer service. If your appeal is successful, your account may be reinstated, and any previous restrictions lifted.

8. Right to Modify or Suspend the Platform
   Alleysa reserves the right to modify, suspend, or discontinue the platform or any part of its services at any time, without prior notice, for maintenance, upgrades, or other reasons. In such cases, Alleysa will make reasonable efforts to notify users of the changes in advance. However, we are not responsible for any disruptions or losses resulting from platform modifications.

Governing Law and Venue

1. Governing Law
   These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction in which Alleysa operates, specifically the laws of Province of British Columbia, Canada, without regard to its conflict of law provisions.

2. Jurisdiction and Venue
   Any dispute, claim, or legal action arising under or in connection with these Terms or the services provided by Alleysa shall be brought in the competent courts of Vancouver, British Columbia, Canada. Both parties agree to submit to the exclusive jurisdiction of the courts of this jurisdiction for the purpose of resolving any legal disputes or claims.

3. Venue for Non-Arbitration Matters
   If the dispute cannot be resolved through arbitration or other methods described in these Terms, the venue for any judicial action will be Vancouver, British Columbia, Canada, unless the parties mutually agree to a different location.

4. Dispute Resolution for International Users
   If you are not a resident of the jurisdiction described above, you agree to resolve any disputes in accordance with the governing law and venue specified above, subject to the local laws that may apply to your situation. The jurisdiction for resolving disputes related to these Terms may differ based on the country of your residence.