How do I manage my performance on AlleySa?

Your performance on AlleySa is crucial for maintaining a high booking rate and positive guest experiences. The host dashboard provides insights and metrics that can help you monitor and improve your performance:
Review Score:
What It Is: The Review Score reflects your overall rating based on guest feedback.
Why It Matters: A higher review score increases your chances of getting booked. We recommend maintaining a score above 4.5 to attract more guests.
Tip: Encourage guests to leave reviews by sending them a thank-you message after their experience.
Response Time:
What It Is: This metric shows how quickly you respond to a guest’s first message.
Why It Matters: Quick responses build trust and reassure guests that you are reliable. Aim to reply within 18 hours to maintain a positive response time.
Cancels and Transfers:
What It Is: This shows the number of cancellations or transfers you’ve made in the current month.
Why It Matters: Frequent cancellations can negatively impact your income and reputation. Keep your calendar updated to avoid unnecessary cancellations and aim for less than two cancellations per month.
Blocked Time Slots:
What It Is: This metric shows the percentage of your schedule that is blocked for the upcoming 30 days.
Why It Matters: While it’s important to block time when you’re unavailable, having too many blocked slots can reduce your visibility to guests. Keep your availability as open as possible to increase your chances of bookings.