What should you do if your host is a no-show at the pick-up location?

If your host is not at the pick-up location when you arrive, take these steps:
Confirm the Address: Check the trip details to ensure you’re at the correct location and review any updated information from the host.
Allow Extra Time: Wait for 30 minutes past the scheduled trip start time. If you are more than 30 minutes late without notifying the host, they may have canceled the trip.
Contact Your Host: Send a message through the app or website. If there’s no response, try calling or texting the host using the contact information provided.
Call Customer Support: If you still can’t reach the host after 30 minutes, contact customer support. They can cancel the trip without penalty and help you find a new vehicle or issue a full refund if you choose not to rebook.